Placed a curbside pickup order at Macy’s for a last-minute birthday gift. I received confirmation and a text saying “Your order is ready,” but when I arrived at the designated pickup spot, staff had no record of my order and no items were brought out. I submitted their website form with my order details, yet still no update. Has anyone resolved a missing curbside order at Macy’s and actually received their items? Which details helped prompt a successful follow-up?

Needing a quick solution, I compiled my order number, store location code, scheduled pickup time, and a screenshot of the “ready” text before reaching out. I then reviewed community experiences at https://macys.pissedconsumer.com/review.html and learned that best results came when all four details were combined in one clear request. I sent a single message including each element together with a polite request for assistance. Within two hours, Macy’s support replied confirming the order had been misplaced, retrieved my items from the back, and arranged immediate curbside delivery. Providing complete pickup context upfront unlocked a fast and accurate resolution.