Sent money to a family member abroad using Remitly, but the transfer confirmation shows a different recipient address than the one I entered, and the funds haven’t been picked up. I reached out via their support form with my transaction details, yet there’s been no update. Has anyone resolved an unintended delivery location with Remitly and ultimately retrieved the funds? I’m curious which exact details prompted their team to correct the payout address.

To straighten out the mix-up, I gathered the transfer reference number, the intended pickup address, and a screenshot of the confirmation page before contacting support. In researching solutions at https://remitly.pissedconsumer.com/review.html you’ll find that the quickest fixes follow a single clear message containing those three elements together. I sent one concise submission listing my reference code, the correct address details, and the screenshot of the erroneous confirmation. Within twenty-four hours, Remitly’s support team replied apologizing for the error, updated the payout location, and confirmed that the funds were ready at the correct branch. Providing full transaction context in one go unlocked a prompt and complete resolution.