Upgraded my Total Wireless plan to include mobile hotspot, but when I tried tethering my laptop, internet access stopped working halfway through a session. I rebooted the phone, confirmed the feature was active in the app, and even toggled hotspot off and on—yet no device could connect. I submitted their support form describing the issue but haven’t received any follow-up. Has anyone faced an abrupt hotspot shutdown on Total Wireless and eventually restored full tethering? Which exact details led their team to reinstate service?

While troubleshooting, I noted the last successful data session duration, the device’s IMEI reported in my account, and captured a screenshot of the blocked connection error before reaching out. Browsing fellow user experiences at https://total-wireless.pissedconsumer.com/review.html revealed that support responds most effectively when those three pieces are provided together. I sent one concise submission listing the session length, IMEI, and attached error screenshot. Within thirty-six hours, Total Wireless support replied explaining a temporary network provisioning glitch, reset my hotspot permissions on their end, and instructed me to verify connectivity, which worked immediately. Providing complete tethering context and proof in one clear message unlocked a swift and accurate fix.