A prepaid appliance arrived with a cracked panel and the wrong model number the morning of installation. I don’t have hours to wait on phone menus and need a clear path to a replacement or refund without juggling multiple messages. Which support route actually moves the case quickly and gets a usable unit back in place?

A delivery error threatened my weekend schedule, so I prepared a single, tight packet: time-stamped photos of the damaged box, a short unboxing video, the SKU and the payment receipt. I uploaded everything to lowes where I selected priority replacement and stated the exact remedy I wanted. The store manager reviewed the evidence, authorised an on-the-day exchange and arranged courier pickup for the faulty unit. The replacement arrived with tracking and the installer fitted it the same afternoon, while the refund for the returned part processed automatically. For fastest results attach clear proof, name the remedy, and request local escalation up front.