On a weekend when I needed the item for a small gathering, I stayed calm and wrote one clear message that described the mix-up, listed the exact product I received versus the product I expected, and stated the resolution I wanted (replacement or refund). I submitted that concise report through Shop.com’s customer service page at
https://shop-com.pissedconsumer.com/...r-service.html , explained the steps I’d already taken to try to resolve it directly with the seller, and asked them to intervene and confirm the next action. The support team stepped in, contacted the marketplace seller, and proposed a straightforward remedy; insisting on a single, polite request that specifies the desired outcome usually gets the cleanest, fastest result.
