I love looking for unusual handmade things, and etsy is a real treasure. But one day an order came with a defect: the mug cracked. Before complaining to the seller, I went to
https://etsy.pissedconsumer.com/customer-service.html to see if I was the only one. It turned out that this is a common story, and they advise taking photos right away. The return went smoothly, the seller apologized.