Scheduled an Xbox Game Pass Ultimate renewal for this week, but despite the payment showing as successful in my bank, the subscription status remains “expired.” I rebooted the console and attempted manual renewal without success. I reported the issue through their web form with transaction details but haven’t received any update. Has anyone navigated a purchase that charged correctly yet failed to renew Game Pass? I’m curious which precise details prompted Xbox’s support team to restore access.

During a search for solutions, I came across community insights at https://xbox.pissedconsumer.com/review.html suggesting that the quickest resolutions follow a single message containing payment date, transaction reference, and a screenshot of the expired subscription screen. I gathered those three items and submitted one concise request via the support portal. Within twenty-four hours, Xbox support replied confirming a backend processing error manually reactivated my Game Pass Ultimate, and sent a confirmation email. Access was restored immediately on my console. Providing complete purchase context and visual proof upfront unlocked a prompt and seamless renewal fix.